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Free lollies With every order
Free Delivery Nationwide. To most urban areas
Same Day Dispatch On weekdays - order before 5pm

About Us

Our Promise


Primepac is a well-established family business that is 100% New Zealand owned and operated.

We understand our customers are busy people and need to trust their suppliers to provide what they need, when they need it. We're here, quite simply to ensure you never run out, and never stop delivering what makes you great. If we can help your business thrive, then so will ours. It's a simple strategy that's been working for our customers for over 20 years.

You can order online, or simply call. We have same day dispatch, free nationwide delivery and even throw in some sugar to help you get through your day. We even have pacpoints, a loyalty programme to say thanks for being a customer. 
 

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Mission, Values & Service Commitments

Our Mission

To be indispensable to our customers, by providing consistently impeccable service & an unbroken supply chain & to reward & inspire our team.

Agile

Agile

We are adaptable. We have a growth mindset. We demonstrate initiative.

Loyal

Loyal

We have respect for all. We are reliable and consistent. We perform our work with accuracy. We finish our tasks on time.

Team Player

Team Player

We are selfless and put the team first. We take responsibility. We are always positive.

Service Commitments

We have six Service Commitments that help us stand out from the crowd. (And yes, that includes free lollies). 

Same Day Dispatch Card

free NATIONWIDE dELIvERY cARD

fREE LOLLIES CARD

100 day guarantee card

99% order Card

lowest price guarantee Card

DELIVERY

Free Nationwide Delivery

  • Delivery takes 1-2 days to most urban addresses
  • We have a $3.95 handling fee that applies to all orders
  • Dangerous goods, pallet orders, rural deliveries and large products may take longer for delivery
  • Same day dispatch from Auckland or Christchurch

Rural Delivery

  • Our rural delivery service is just $5 per order
  • Please allow an extra 1-2 days for rural delivery
  • Unfortunately regulations prevent us from delivering dangerous goods to some rural addresses

Rapid Urgent Delivery

Order before 10am and receive your goods by 4pm the same day. This service is only available to urban business address in the areas specified below:

  • Metro Auckland
  • Metro Christchurch

 

 

Distribution Centres

 

At Primepac we say, "If its in the book, it's out the back". Having two fully stocked locations in the North and South Island adds to our security of supply. Products are held in stock, ready for your order so we can dispatch to you with our legendary smart service. 

 

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North Island Distribution Centre

15 Orbit Drive,

Mairangi Bay, Auckland 0632

New Zealand

Free Phone: 0800 277 772

Free Fax: 0800 622 226

sales@primepac.co.nz

South Island Distribution Centre

11 Braeburn Drive,

Hornby, Christchurch 8042

New Zealand

Manufacturing: 9 Martin Street, Washdyke, Timaru

Free Phone: 0800 277 772

Free Fax: 0800 622 226

sales@primepac.co.nz

FAQs

Does Primepac have sustainable packaging products?

Yes we do! Here at Primepac we love New Zealand and want to do what we can to reduce our carbon footprint – one way we do this is by providing eco-friendly product solutions to our customers. We offer a range of products including:

You can download FREE copy of our Eco-friendly Products Catalogue here

How do I use the Pacpoints rewards scheme?

Using Pacpoints is easy and can be done in three simple steps:

  1. Register online with Primepac by clicking on the purple “REGISTER LOGIN” button
  2. Shop online with Primepac – once you have registered for Pacpoints, you will earn 1 point for every $100 spent online
  3. Redeem a gift with your Pacpoints from the online Pacpoints shop! You can browse our range of over 1000 Pacpoints rewards by clicking here.

 

To learn more about how Pacpoints works, click here to watch the Pacpoints video!

How do I register for Pacpoints?

Registering for Pacpoints is quick and simple! Once you have created an online account with Primepac, all you need to do is go to the “MY ACCOUNT” section of the website and click on the green “JOIN NOW” button. When you have done this you will be signed up to Pacpoints and you can start earning every time you shop online!

 

To find out more about our Pacpoints rewards scheme, click here to watch our Pacpoints video.

Can I pick up my order?

Yes you can. Primepac offers free overnight delivery to urban addresses nationwide. However, if you would prefer to pick your order up from one of our dispatch centres, you are welcome to do so. There are two ways you can let us know you want to pick up your order:

  • Select the “Pick up” option in our online checkout, where you can select which of our two branches you want to collect your goods from (Auckland or Christchurch). Please allow 2 hours for us to process your order for pickup.
  • If you are emailing or calling your order through, simply let one of our customer care team know you would like to collect your goods.

Please note: your order must be placed before it is picked up as we do not have payment facilities on site.

Where is Primepac located?

Primepac has two distribution centres in New Zealand:

  • Our North Island Distribution Centre is located in Auckland at 15 Orbit Drive, Rosedale.
  • Our South Island Distribution Centre is located in Christchurch at 11 Braeburn Drive, Hornby.

Primepac also has a printroom located in Timaru – this is where all our custom printed tapes and rippa lables are printed.

How long does shipping take?

Primepac offers FREE overnight shipping for all orders placed before 5pm to urban addresses. If you are based in Auckland or Christchurch, we may be able to deliver your order the same day as it is placed in one of our Primepac delivery vans!

 

For rural delivery please allow 2-5 working days.

How much is freight?

Primepac offers FREE overnight shipping to all urban addresses nationwide! If your order is placed before 5pm, we will dispatch it that same day.

 

For rural address we charge a small fee of $4.95 per order – please note regulations prevent us from delivering dangerous goods to some rural addresses.

What strapping should I use?

Polyprop Strapping

Is suitable for general purpose packaging, such as strapping boxes or products together. This strapping is available in a range of break strains depending on your application.

Steel Strapping 

Suitable for heavy duty industrial applications, such as packaging timber and engineering products. This strapping has available in a range of strengths and breaking strains.

PET Strapping

This is an alternative to steel strapping, it is safer to apply, strong, lightweight and can be easily recycled.

Polywoven Strapping

Is another alternative to steel strapping, it has similar break strains to steel strapping but is lightweight, safer to use, easy to cut and tension and there is no rust. This product is used extensively throughout the timber industry.

What pallet wrap should I use?
  • For 90% of applications, cast stretch film is the most suitable. It’s easy to use and performs well. We recommend Easywrap.
  • For heavy loads or irregular shaped pallets we recommend Powerwrap, it is more puncture resistant.
  • For extra security or temperature sensitive products, we recommend security wrap. This black or white coloured wrap conceals your goods while in transit (helping to prevent theft) and white wrap is good for temperature sensistive products as it helps reflect the sun.
  • For light weight pallets you can use a pre-stretched film. Prestretch film rolls are lighter & easier to carry and use. They are however not suitable for wrapping heavy pallets.
  • For products that need to breathe during transit, we recommend Net Wrap. This wrap will also hold pallets tight, for maximum containment of unsteady loads.

For more information on which pallet wrap to use, click here to read our Pallet Wrap Types and Uses blog.

What packaging tape should I use?

Depending on what you use packaging tape for & the environment you work in, some tapes will work better than others.

Polyprop tape with acrylic adhesive
Good for normal or low temperatures & cold storage, dry surfaces. Usually lowest cost per roll.

Polyprop tape with Hot Melt Adhesive
Great for general purpose carton sealing, stronger than most acrylic adhesives.

Polyprop tape with Rubber Adhesive
The best for recycled cardboard. Rubber adhesives are the strongest in normal temperatures.

Vinyl with Rubber Adhesive
Vinyl tapes are heavy duty with higher breaking strengths, ideal for taping heavy items or boxes.

Make sure you store your packaging tapes in a dry place out of direct sunlight & be careful when you open cartons not to cut into the rolls inside.

 

For more information on which packaging tape to use, click here to read our Packaging Tape blog.

I am linked to my trade account, however my quoted rates still aren't showing?
Please call us on 0800 277 772 to ensure your quotes prices are loaded against your trade account.
Why are the prices shown different to my quoted rates?
Your online account may not be linked to your 30-day trade account. Call us on 0800 277 772 and we will sort this for you immediately! Alternatively you can notify us using our online chat.
Do I have to be an existing customer to place an online order?

You will need to register with us before you can place an order online. But it’s super easy to register!

 

All you need to do is Click the purple ‘REGISTER LOGIN” button, fill in the form and you will be ready to place your order using either credit or debit card. Please call us on 0800 277 772 if you have any questions.

Can I charge online purchases to my trade account?

Yes you can! Simply Register on our website for a Company Account and tick “Does Your Company Currently Have An Account (Online Or Otherwise) With Primepac?”

 

We will then link this website account to your trade account, and you will be able to start using this within 2 hours. If you have any questions or problems please call us on 0800 277 772 or email sales@primepac.co.nz

How To Videos

How To Videos

 

Contact Us

At Primepac, our goal is exceptional customer service. Our experienced team always endeavour to make your job easier. Ordering is easy, just phone, fax, email or order online before 5pm & your goods will be dispatched the same day. 

 

We're open for business 8am to 5pm weekdays. 

 

Our distribution centres are only open for click and collect orders. You can select this option when checking out online.

 

Free Phone: 0800 277 772

Free Fax: 0800 622 226

Email: sales@primepac.co.nz