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IMPORTANT INFORMATION FOR PRIMEPAC CUSTOMERS

From 1 May 2026, we are reducing the temporary surcharge to 12.2% and applying it across all orders. This is down from the current 19.6%, which applies only to selected categories. This page will be updated regularly to reflect the latest market conditions.

What this means for Primepac customers

The temporary surcharge will apply to all orders from 1 May. There is no change to the underlying base product price. Instead, the surcharge will appear separately in your cart and at checkout to provide clear visibility.

Our approach

Our priority is to support continuity of supply for our customers while market conditions remain unsettled. Where necessary, fair-use limits may be applied to selected products to help maintain availability across our customer base.

Ongoing updates

We understand that market changes like this can create uncertainty, and we are committed to keeping customers informed. This page will be updated as conditions evolve. We appreciate your understanding and continued support.

Why this surcharge is being introduced?

To help manage ongoing cost pressures (raw materials, freight, fuel) and maintain reliable supply for our customers, a temporary surcharge applies.

When does the surcharge take effect?

From Monday, 23 March 2026.

Which products are affected?

From 23rd March 2026 until 1st May 2026, the surcharge applies to selected products within the following categories: Plastics, Tapes and Strapping.

From 1st May 2026, we are reducing the temporary surcharge to 12.2% and applying it across all orders, down from the current 19.6% applied to selected categories.

How long will the surcharge remain in place?

This is a temporary surcharge and will be reviewed regularly in line with movements in petrochemical markets over the coming months. Primepac will continue to monitor conditions closely and update this page as needed.

The surcharge will be shown separately in your cart and at checkout.

Why is the surcharge shown separately instead of being added to the product price?

The surcharge is shown separately to provide greater transparency during this temporary period of market volatility. This makes it clear that the underlying base product price has not changed and that the surcharge is a temporary measure linked to current conditions.

Is this a permanent price increase?

No, this is not a permanent price increase. It is a temporary surcharge introduced in response to current market conditions and will be reviewed regularly as those conditions evolve.

Is the base product price changing?

No, the underlying base product price is not changing as a result of this update. Where applicable, the temporary surcharge will be displayed separately from the product price.

How often will this be reviewed?

The surcharge will be reviewed regularly in line with movements in petrochemical markets and related supply-chain conditions. We will continue to monitor the situation closely over the coming months.

Will this page be updated?

Yes, this page will be updated as market conditions evolve. Our aim is to keep customers informed and provide the latest available information as reviews take place.

Could product availability be affected?

Primepac is well placed to continue uninterrupted supply, and no product availability is currently impacted. In certain instances, fair-use limits may be applied to selected items if conditions continue to worsen. This will ensure Primepac maintains availability across the supply base.

Who can I contact if I have questions?

If you have any questions, please get in touch with our customer service team. We will be happy to assist with any queries relating to affected products or how the surcharge is applied.

IMPORTANT INFORMATION FOR PRIMEPAC CUSTOMERS

What this means for Primepac customers

Our approach

Ongoing updates

FAQs

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